Things can go wrong ...
Experience shows that errors happen even if you have a proper conformity process in place, and you do everything you can. Therefore, legislation requires that you monitor the production to ensure that the products remain in compliance and continue to be as safe as the first 0-series items.
You are also obliged to monitor the products after they have been sold to the customers. A product must be safe for the customer throughout its entire lifetime – when it is used as intended, but also during foreseeable misuse.
Many things may happen when the product meets th customer in real life: The customer may use the product in an unintended and dangerous way, something may have been overlooked during the design and the first tests, or your suppliers may have changed something in the parts and materials they deliver to you without informing you.
Then you must react.
Battle plan
In such a situation it is important to be prepared to act swiftly and efficiently. You can prepare for this by developing a “battle plan” with the following stages:
- Detect the issue
- Analysis – what happened, how do we react?
- Decision
- Execution
- Follow-up, extract lessons to be learned
Torben Rahbek can help you draft a “battle plan” that will fit you business. Then you are prepared and you can act professionally, if customers, press or authorities call some day.